MANAGED HOSPITALITY ENGAGEMENT

Your guest engagement. Managed with you.

Total Engage helps hotel and resort teams plan, implement and manage guest communication across the journey. We connect the platform, campaign execution and ongoing account management around your property’s commercial priorities.

Discuss your property

What the managed service includes

We start with the outcomes your property wants to improve: stronger dining demand, more qualified event inquiries, consistent guest follow-up or repeat visits. The agreed programme combines guest segmentation, campaign planning, workflow configuration, a shared inbox and ongoing review.

  • A guest journey and campaign plan for the departments in scope.
  • Configuration of contact segments, inquiry pipelines and follow-up workflows.
  • Approved campaign content and AI response guidance, with clear human handover.
  • Ongoing account management and performance reviews against agreed measures.

What your hotel team controls

Your property owns its guest experience. You approve the offers, rates, availability sources, tone of voice and escalation rules. Your staff handle guest service delivery and any booking confirmation that requires an operational decision. We agree responsibilities at the start so automation supports the team’s work.

How implementation works

  1. 01

    Discovery

    Map the departments, guest journeys, systems and data available. Choose one measurable starting use case.

  2. 02

    Configure and approve

    Prepare guest segments, messages, workflows and access. Your team reviews the content and checks the handover process.

  3. 03

    Pilot

    Test with a limited audience, verify delivery and booking handoffs, and check that opt-outs and escalation paths work.

  4. 04

    Manage and improve

    Review replies, qualified inquiries, completed bookings and guest feedback. Refine the programme before extending it to more departments.

Designed for MENA hospitality teams

For properties in Saudi Arabia, the UAE and the wider region, campaign planning can reflect Ramadan, Eid, national occasions and the property’s own dining, wellness and event calendar. Relevance comes from guest preferences and permission, with content approved for each audience and language.

Questions from hotel teams

How is this different from buying hotel CRM software?

CRM software gives a team the tools to store contacts and run campaigns. A managed engagement service also supplies the planning, configuration and ongoing execution agreed in your scope. The right choice depends on the time, skills and operational ownership available within your hotel.

Can we begin with one department?

Yes. A focused programme for dining, spa, events or guest follow-up lets your team test the process and measurement before a broader rollout.

How long does setup take?

The rollout plan depends on data readiness, channel approvals, integrations and how quickly content can be reviewed. We establish those dependencies during discovery and agree a realistic timeline.

Build around your property’s priorities.

Book a tailored demo