Connect every guest conversation
0:15Bring inquiries and conversation history into a shared workspace, giving your teams the context to coordinate responses and follow up with confidence.
For hotels, resorts & hospitality groups across MENA
Guest engagement.
Managed for hotels.
Connect WhatsApp campaigns, guest conversations and follow-up across your property—with a team to configure and manage the programme.
Explore what our team managesFor hotel and resort decision-makers
One connected programme.
A team to help run it.
Total Engage combines guest engagement technology with managed execution for hospitality teams in Saudi Arabia, the UAE and across MENA. Your property sets the priorities and approves the content. We configure and manage the agreed campaigns and workflows.
The team behind the platform
Campaign planning, workflow configuration and ongoing account management, with your property’s priorities at the centre.
Explore the serviceConversations that lead somewhere
Relevant WhatsApp campaigns for dining, wellness, events and repeat visits, connected to the people who handle each inquiry.
Explore the serviceAI with a human handover
Approved property answers and clear escalation, so guest questions have a useful next step.
Explore the serviceTotal Property UnificationElevate the guest journey,
Elevate the guest journey,
maximize property revenue.
Total Engage orchestrates seamless, personalized communication across every touchpoint — empowering your property teams and driving direct bookings.
BUILT FOR HOSPITALITY & LEISURE,by Hospitality Experts.
Luxury Resorts
Boutique Hotels
Golf Courses
General Managers
Beach Clubs
Tennis Courts
Chain Hotels
Water Sports
Entertainment
Theme Parks
Revenue Management
Asset Managers
Platform CapabilitiesThe best WhatsApp and social media marketing platform
The best WhatsApp and social media marketing platform
for your property.
Purpose-built for travel, entertainment & stays — every tool works together seamlessly across your entire property portfolio.
01Conversations
One inbox for every channel.
WhatsApp, Outlook, TikTok, Instagram DMs — all threaded in one unified view with complete guest history visible the moment you respond.
Grand Palace · Front Desk
online
Message
02AI Agents
24/7 AI front desk — always on.
<30s
Avg. AI response time
Handles inquiries, room availability, and booking flows in any language — while your team focuses on in-person service.
03Automations
The full guest journey — fully automated.
Every touchpoint triggered at the right moment. Set it once, run forever.
1
Pre-Arrival
Forms & reminders
2
Check-In
Digital concierge
3
In-Stay
Upsells & surveys
4
Checkout
Express flow
5
Post-Stay
Reviews & loyalty
04Opportunities
Pipeline
Track weddings, MICE, and corporate deals across stages.
New Inquiry
Proposal
Contracting
Confirmed
05Reputation
Guest Feedback Workflow
Invite honest reviews consistently, route concerns to your team and use AI-assisted response drafts where configured.
Checkout
Request
Follow-up
Public Review
Honest review invitation
Service Concern
Team Alerted for Follow-up
06Contacts
Rich profiles for every guest.
VIPAnniversaryCorporateRepeat VisitorLapsedHoney MoonersGolf MemberHigh SpenderEvent LeadTable RegularPool & Beach
07Marketing
Plan.
Relevant guest campaigns
Plan every campaign from one calendar.
08Dashboard
Every metric. One screen.
Guest responseReview
Completed bookingsTrack
Attributable revenueMeasure
Connected guest engagement
See the tools behind the guest journey.
A quick look at conversations, scheduling and follow-up. Our hospitality team brings these tools together around your property and manages the day-to-day work for you.
Coordinate every guest appointment
0:17Bring structure to spa appointments, venue tours and activity sessions with calendars that support individual bookings, recurring visits and group experiences.
Keep every guest follow-up moving
0:19Create consistent follow-up across guest journeys with coordinated sequences, timely actions and repeatable workflows managed around your property's priorities.
Interface footage reflects an earlier platform release. Your managed service, workflows and integrations are configured around your property.
See it tailored to your propertyIllustrative workflows. Channels, offers, booking confirmation and automated actions are configured around your property’s approved content and available integrations.
Automation Engine
Available Automations
Purpose-built automation frameworks for every department — set once, run forever.
Food & Beverage
Lead Gen
Drive Sales
Automated dining experiences that increase table turnover and guest satisfaction.
Most PopularComment-to-DM Automation
Saw your comment! 💬 Want the menu? Just reply with "MENU" and I'll send it over instantly.
10:00 AM
Most PopularAuto-Reply to Comments
Thanks for the love! ❤️ We just sent you a secret discount code in your DMs. Check it out!
10:00 AM
Seasonal WhatsApp Campaign
Hey! 🥑 Our Avocado Toast is back on the seasonal menu. Want me to send you the new menu PDF?
10:00 AM
Flash Sale broadcast
FLASHSALE: 🥂 2-for-1 cocktails at the Rooftop bar starts in 15 mins! Just show this msg to the bartender.
10:00 AM
Weekend brunch promotion
Weekend plans? 🍳 Our Saturday brunch is almost full. Can I grab a spot for you before they’re gone?
10:00 AM
Private dining offer push
Quick question—are you still looking for a private space for your dinner? Our garden room just opened up!
10:00 AM
Operations
Enhance Guest Exp.
Automated dining experiences that increase table turnover and guest satisfaction.
AI agent reservation bookings
I can definitely help with that. Which day were you thinking of coming by?
10:00 AM
Social messages response
Hey there! Yes, we have a few outdoor tables left for tonight. Shall I put your name down?
10:00 AM
Table confirmation & reminders
Just a friendly heads up—we’ve got your table saved for 7 PM. See you soon! 🍴
10:00 AM
Post-dining review request
Hope you enjoyed the pasta today! 🍝 If you have a sec, could you let us know how it was?
10:00 AM
Revenue
Upselling
Automated dining experiences that increase table turnover and guest satisfaction.
Family Value Bundle
Dining with the whole crew? 👨👩👧👦 I can upgrade your order to the Family Bundle and save you 25% on your total. Interested?
10:00 AM
Birthday cake add-on offer
I noticed it’s a special occasion! 🎂 Should I have a small surprise cake brought out after mains?
10:00 AM
Chef's tasting menu upsell
The Chef is doing a special off-menu tasting tonight with 3 extra courses. Interested in seeing it?
10:00 AM
Late Night Menu Push
Still hungry? 🍔 Our room service menu is available 24/7. Want to see the late-night bites?
10:00 AM
RelevantGuest Campaigns
ConnectedDepartment Follow-up
Channels and integrations are confirmed for your property.Unified Omni-channel Engine
White-Glove Service
We manage the programme with you.
Your team stays in control.
From campaign planning to workflow configuration, our team manages the agreed programme. Your property approves the offers, content and operating rules.
Campaign Planning
A practical campaign and guest journey plan built around your departments.
Workflow Configuration
Connected follow-up, inquiry routing and approved responses tailored to your property.
Full Account Management
Ongoing coordination and improvement within the scope agreed with your team.
Commercial clarity
Know what happened after the message.
Agree the measures before launch: qualified inquiries, completed bookings, repeat visits and attributable revenue where the data supports it. Review delivery and read rates alongside the outcomes your property actually needs.
Read the hotel campaign measurement guide →Plan the connections your property needs.
Bring supported communication channels and calendars into your engagement programme. We confirm channel availability, permissions and the data needed for each workflow during discovery. PMS, booking-engine and other system integrations are reviewed individually.
WhatsApp
Instagram
Email
Google Calendar
Outlook Calendar
Clear responsibilities for your guest data.
Review the data needed, access roles, connected systems and approval process before launch. We discuss the documentation and contractual requirements your property needs to assess the proposed service.
Explore security and data handlingQuestions from hotel teams
What is Total Engage?
Managed guest engagement for hotels, resorts and hospitality groups across MENA. Total Engage combines WhatsApp campaigns, a shared guest inbox, CRM workflows and AI-assisted communication with implementation and ongoing account management.
Who is Total Engage designed for?
Hotel and resort general managers, commercial and marketing directors, and the teams responsible for rooms, restaurants, spas, events and guest relations. The service supports both a single property and groups that need coordinated guest engagement.
Is Total Engage software or a managed service?
It combines an engagement platform with a managed service. Our team configures campaigns, guest journeys and follow-up workflows and provides ongoing account management. Your property approves offers, brand messaging and operating rules, and remains responsible for delivering guest services.
Does it replace our PMS or booking engine?
Total Engage focuses on communication, campaigns and follow-up. Your property management system, booking engine and operational systems remain the source of truth for reservations and availability. We review available integrations and data access before agreeing on automated booking or arrival-based workflows.
Can we use it for Arabic and English guest communication?
Language requirements are agreed during discovery. Campaign copy, approved answers and human handover should be prepared and tested in the languages your guests use, including Arabic and English where required. We confirm the scope with your team before launch.
How are pricing and implementation agreed?
Pricing and delivery depend on the number of properties, departments, channels, integrations and level of ongoing management. A discovery session establishes the scope, responsibilities and rollout plan before a proposal.
Ready to transform your guest experience?
Build a guest engagement programme around the departments, audiences and outcomes that matter to your property.
Schedule Your Free DemoA tailored walkthrough. A clear implementation scope.