WhatsApp marketing for hospitality. Run by hospitality people.

10M+ WhatsApp messages sent
A guest funnel: most guests leak away on a website or a phone call, and far more book on WhatsApp

Blast campaigns to your guests, your social and Google ads linked straight to WhatsApp, and WhatsApp as the call to action on all your marketing and PR. We run all of it for you.

Schedule a demo See real campaigns

Brands whose properties work with Total Engage

Shangri-LaKimpton Hotels and RestaurantsHilton Hotels and ResortsRosewood
  • $20M+

    in bookings via WhatsApp for the hotels and resorts we work with, in the last two years

  • 10M+

    WhatsApp messages sent since Total Engage launched

  • 1:45

    average return on ad spend

  • Hotels and resorts
  • Restaurants and bars
  • Wellness clubs
  • Beach clubs
  • Event venues

1What we do

We run three things for you. All on WhatsApp.

1

WhatsApp campaigns.

Your offers in your guests’ hands. We plan, write, design and send them.

Table booked ✓
2

Your ads, straight to WhatsApp.

We link your social media and Google ads straight to WhatsApp, so every tap starts a conversation.

YYour HotelSponsored
A suite above the sea, with breakfast and a late check-out.
Send message
Your Hotel · AdA suite above the sea
hi! is the suite free on the 21st? 2 of us
Hello! Yes, it’s free on the 21st, with breakfast. Shall I hold it?
Conversation started ✓
3

Sara, our AI reservation agent.

Answers every guest in seconds, quotes your website’s live rates and books, day and night.

Booked at 23:19 ✓
We run all three for you: strategy, wording, design, Meta approval, sending and reporting. You approve.See how we work

Campaign 1 is real, and the replies after it are illustrative. So are the ad and the chats in 2 and 3.

2Why WhatsApp

Today’s channel status. Only one is checking guests in.

101

Website

Usually 1% book. You know nothing about your visitors.

No-show
102

Phone calls

Only while your team is free. You never know which campaign booked.

Line busy
103

Newsletters

Under 20% open. The rest never see it.

Do not disturb
104

SMS

SMS is dead. Guests stopped reading it.

Out of order
105

Social ads to website or phone

Wasted money. You paid for the tap, then lost the guest.

Checked out
106

Online media with no chat

The same issue. Seen, then gone.

Vacant
Suite 14

WhatsApp

Up to 14% book, 24/7. Instant replies, and you see the whole funnel, guest by guest.

Booked ✓
1%of website visits usually book
Up to 14%of guest conversations became bookings across selected client journeys
57%read one client broadcast, against under 20% for a typical newsletter

Website, phone, newsletter and SMS lines are typical for hospitality. WhatsApp figures are from Total Engage clients.

3Sara

Meet Sara. Our own AI reservation agent.

Born inside hospitality. Sara answers every guest, day and night, and sells the way your best agent would on their best day.

  • Answers in seconds, 24/7, in the guest’s own language
  • Mirrors the live public rates on your own website
  • Sells the room, the upgrade and the brunch
  • Books, or hands your team a qualified guest

The White-Glove GuaranteeAround the clock: not one booking opportunity missed, and not one price ever wrong.

More about Sara

4Before and after

The strongest booking engine your property has never switched on.

Today

A wedding enquiry is a form and a wait.

  • The couple fills in a form
  • Then waits for the events team to reply
  • Photos, prices and a visit follow by email and phone
Their questions at 22:47“Is 13 March free?”“What does the ballroom look like?”“Can we come and see it?”All answered when the team writes back
yourhotel.com/weddings
Your hotelPlan your dream weddingTell us about your day and our events team will be in touch.Full nameEmailPhoneEvent dateNumber of guestsSUBMIT ENQUIRYWe aim to reply within two working days.

Illustrative page

With Total Engage

Answers, photos and a visit, at 22:47.

  • Every question answered in seconds
  • Photos and a video tour, in the chat
  • The visit lands in your events team’s calendar
New wedding enquiryVisit booked ✓Sarah M.Wedding on 13 March, 250 guests. Visit Saturday at 11:00.Came from your weddings page

From our clientsShangri-La Jeddah’s wedding campaign on WhatsApp returned 1:45 on ad spend.

Illustrative conversation

From our clientsShangri-La Jeddah’s wedding campaign on WhatsApp returned 1:45 on ad spend.

Illustrative page and conversationIllustrative conversation. Slide the key to see today’s version.

5Use cases

Every outlet and occasion. On one number.

Restaurants and bars

Shang Palace was fully booked seven days before New Year’s Eve.

Celebrate New Year's Eve in the Luxurious Atmosphere of Shang Palace ✨ New Year's Eve at Shang Palace is a one-of-a-kind celebration! Immerse yourself in the enchanting melodies of live violin and flute performances, creating a magical and romantic ambiance. Surrounded by elegant decor, Shang Palace offers the perfect backdrop for your celebration. Indulge in a specially curated family-style menu featuring the finest Asian dishes, shared with your loved ones, making your evening truly exceptional in every way. Reserve now and be part of this extraordinary night! Only SAR 500 per person. 📅 31 December | 9 PM to 1 AM

19:42

Weddings and events

1:45 return on ad spend at Shangri-La Jeddah.

لنقدم لكم لمحة عن الفخامة والإبداع الذي ينتظركم، ندعوكم لمشاهدة هذا الفيديو. ستجدون فيه أمثلة من حفلات الزفاف السابقة حيث قامت كل عروس بتزيين القاعة بأسلوبها الخاص بفضل مرونة المكان وجماله، ويُظهر كيف أننا نٌمثل الخلفية المثالية لتخليد ذكرياتكم التي تتسم بالأناقة والفخامة.

19:42

Rooms and suites

From the ad to the booking, in one chat.

Brunch is a plan, room is a gift. Every Friday, Saturday & Sunday, savour an elevated dining experience paired with house beverages, then unwind with a complimentary one-night stay. Because one evening is never enough.

19:42
Book Now

Spa and wellness

Memberships, treatments and pool days.

مرحباً بكم في نادي العافية بفندق شانغريلا جدة! ✨ ندعوكم لاكتشاف مرافقنا المتكاملة التي تشمل: النادي الرياضي المطل على البحر الأحمر والمجهز بأحدث الأجهزة. 🏋️‍♀️ المسبح الخارجي المزود بنظام التحكم بالحرارة. 🏊‍♂️ مرافق الاسترخاء التي تضم الساونا، البخار، والجاكوزي. 🧖‍♀️ بالإضافة إلى ذلك، استمتعوا بخصومات مميزة تشمل المطاعم والكافيهات، غرف الفندق، خدمات الغسيل، والصالون . حبب نحجز لك موعد لتزور مرافقنا وتتعرف عليها عن قرب؟

19:42

Family and kids

Brunches, birthdays and the Kids Club.

While you enjoy the brunch, your kids can have a blast with a range of exciting activities at the Kids’ Club 😍. Activities include face painting, drawing, and crafting, along with games like Twister, limbo, musical chairs, and fun water activities in our kids' pool. 🕒 From 12:30 PM to 4:00 PM Only 250 SAR per person, and kids are free!

19:42

Festive and seasonal

Ramadan, Eid, Diwali, Valentine’s and New Year.

Iftar Under the Stars at Shangri-La Dubai Reunite with loved ones over an elevated Iftar experience framed by uninterrupted views of the Burj Khalifa. Indulge in live cooking stations, Lamb Ouzi, Mashawi, fresh Saj and Shawarma. Conclude with handcrafted Turkish baklava and live dondurma. AED 295 per person Available daily from sunset throughout Ramadan. Enjoy 20% off when you book in advance. Tables are limited and filling fast.

19:42
Book Now
RestaurantsWeddingsRoomsSpaFamilyFestive

6Campaigns

Real campaigns. Word for word.

All RestaurantsWeddingsRoomsSpaFamilyFestive Arabic

not a comma changed

▶ Video

The wait’s over - Kaia is back and the nights just got better! ✨ Dive into our vibrant new menu, refreshing mocktails, and live beats from talented DJs. Your perfect Jeddah escape starts here. Reserve Now 🍸🎶

Reply STOP to unsubscribe.

19:42
Book Now
Working Hours

From the Heart of Marwar, To Your Table Step into the royal kitchens of Rajasthan at Ssaffron, Shangri-La Bengaluru, where age-old Marwari traditions meet soulful home-style cooking. Indulge in our specially curated Marwari Thali – a grand spread that celebrates the earthy richness of bajra, the comforting warmth of traditional curries, and the irresistible sweetness of churma. ✨ Every bite tells a story of resilience, richness, and regal heritage. 🍽️ Available now at ₹1800 + taxes. 🪔 Limited seats. Reserve your royal feast today!

Not interested? Tap Stop promotions

19:42
Stop Promotions
Book Now!

Dive into a seafood feast at The Waterfront Kitchen, where the freshest flavours of the sea meet a vibrant Friday brunch experience. Gather your loved ones and enjoy an indulgent selection of seafood favourites. 🐟 Every Friday | 1:00 PM – 4:00 PM Soft Package – SAR 350 net per person. Sparkling Package – SAR 400 net per person.

ارسل الغاء للتوقف عن استلام الرسائل

19:42
Book Your Table

Wednesdays are for the ladies 🥢 Gather your friends and indulge in an evening of signature dim sum at Shang Palace, where authentic flavours meet refined elegance. Ladies' Dim Sum Experience Every Wednesday SAR 160 per person Reserve your table today.

Send STOP to opt out.

19:42
Book Now
عربي

Greetings from Shangri-La Bengaluru! Experience the perfect harmony of authentic Japanese cuisine and premium sake at an exclusive Sake Dinner at Yataii. Indulge in a thoughtfully curated menu, expertly paired with exceptional sake, celebrating the traditions, craftsmanship, and flavours of Japan. Yataii | Level 18 03 July | 7:00 PM onwards To reserve your table, please call +91 99978 56399 _Limited seats available._

Not interested? Tap Stop promotions

19:42
Call Now
Stop Promotions

A feast of land and sea awaits at Surf & Turf, every Friday at Sofra bld. Savour a curated selection of grilled meats and seafood dishes, bringing the flavours of land and sea together in one memorable dining experience. Discover a different theme every night: Mon: Fish Tales (Seafood) Tues: Butcher’s Block (Meat) Wed: Arabesque Nights (Middle Eastern) Fri: Surf & Turf (Meat & Seafood) AED 238 per person onwards Shangri-La Circle Members receive 25% savings on food & beverage across all restaurants and bars, until 30 September 2026.

Send Stop to opt-out

19:42
Book Now
Call Us
▶ Video

Front-Row Seat to Dubai’s Magic – Yours This Festive Season! Savour a gourmet celebration with iconic Burj Khalifa views. Luxurious dining. Live entertainment. Limited tables – book now before they’re gone.

Not interested? Tap Stop promotions

19:42
Reserve your table
Stop Promotions

'Gardens of Babylon' Brunch - Halloween Edition Something wicked is brewing at Sofra bld this Halloween! Enjoy a spooky-themed brunch featuring Halloween treats, pumpkin carving, face painting, giveaways and a haunted photo booth. Continue the festivities at Amalfi Beach Lounge with Halloween drinks and sunset views. Saturday, 31 October 2026 | 1:00 p.m. to 4:00 p.m. AED 378 per person onwards Shangri-La Circle members enjoy 15% savings until 31 October 2026.

Send Stop to opt-out

19:42
Book Now
Call Us
▶ Video

عشاء عالكمان.. ما في أروع من هيك أجواء! 🎻 عيّش حالك بأمسية ولا أروع في نيالي كل أحد واثنين من 7:30 ل 11 المساء في نيالي، واستمتع بالموسيقى الحيّة وأطيب الأطباق اللبنانية يلي بتحبها. ما تتفوّت هيك تجربة، احجز الان

ارسل الغاء للتوقف عن استلام عروضنا

19:42
احجز عبر الموقع
احجز طاولتك الان
▶ Video

✨ Celebrate New Year’s Eve at Niyyali✨ The beats of Disco Beirut take you on a unique journey of energy and vibrant music 🎶 Enjoy a special Lebanese menu in an atmosphere inspired by the charm of Beirut. Only 600 SAR per person. Limited seats available – book your table now!

Reply STOP to opt out.

19:42

Let us take care of your weekend evenings. Indulge in an elegant selection of dim sum and signature dishes, thoughtfully curated for a relaxed yet elevated Night Brunch, perfect for intimate gatherings. Every Friday & Saturday, 7:00 pm – 10:30 pm AED 149 per person, including soft beverages

Not interested? Tap Stop promotions

19:42
Reserve your table
Stop Promotions

عيشوا أجواء الشهر الفضيل مع تجارب طعام مميزة بإطلالة على البحر الأحمر في شانغريلا جدة. Celebrate the spirit of the Holy Month with exceptional dining and group experiences by the Red Sea at Shangri-La Jeddah.

Not interested? Tap Stop promotions

19:42
Book Now احجز الأن
More Details تفاصيل اكثر
▶ Video

Also, you can host a special birthday party for your child at the best Kids Club in Jeddah🎉. where little ones embark on a world of adventure and fun 🎈! Book your kid's birthday celebration today and make their day extra special.

19:42
▶ Video

Experience a Chinese Family Tradition at Shang Palace! 🌕 Join us for the Mid-Autumn Festival, a time-honored celebration of family unity under the full moon. This special occasion features traditional Chinese dishes, including the iconic moon cake, a delicious symbol of good fortune. Enjoy our exclusive menu for two, with highlights like Signature 3 Flavor Xiao Long Bao and Boston Lobster.

Not interested? Tap Stop promotions

19:42

Ring in the New Year at Shangri-La Jeddah!✨ Get ready for a night filled with spectacular flavors, live beats, and unforgettable moments at Kaia, Shang Palace, and Niyyali — three iconic destinations, each offering its own unique celebration. Limited tables are available. Let the countdown begin. Reserve now.

Reply Stop to Opt Out

19:42
Reserve by Phone
Book your table now
See all campaigns

7The portal

Every message, tap and booking. In one place.

One number, one inbox

Every outlet, every guest, every reply.

Every booking shows its source

The ad, the story or the broadcast that brought the guest.

You see what it earned

Reads, taps, bookings and revenue for every send.

demo data, your numbers go here

portal.totalengage.io
Campaigns, last 30 daysYour Hotel · demo data
Sent12,480
Delivered11,906
Read7,342
Button taps612
Bookings148
RevenueAED 286,400
CampaignActivitySentReadTapsBookingsRevenue
Friday seafood brunchRestaurants3,2401,90221461AED 72,200
Ramadan iftarFestive4,1802,61123152AED 118,400
Suite weekend escapeRooms2,9601,74410421AED 74,600
Spa day passSpa2,1001,0856314AED 21,200

8Who we are

We didn’t come to hospitality from tech. We came from inside.

For ten years we ran marketing for hotels and resorts. We built Total Engage to untie our own hands, and now we run it for properties like yours.

Our story

  • yes, we know what a BEO is
  • brand standards? we read them
  • Ramadan is planned in January
  • your GM signs off, we chase it

9Packages

Two ways to check in. Both run by us.

Package 01

Managed WhatsApp marketing. Run for you.

  • Campaign strategy and calendar
  • Template design, Meta approval, scheduling and sending
  • Book via WhatsApp for ads, stories and bio
  • Guest segments, CRM enrichment and retargeting
  • Results tracking and attribution

Package 02

Everything in 01, plus Sara. Our AI reservation agent.

  • Answers, qualifies, quotes and books, 24/7
  • Live rates mirrored from your website
  • Upgrades, add-ons, follow-up and handover
  • Knowledge base kept current
  • Conversation reviews

See the prices. We’ll send them straight over.

We’ll email the prices and follow up about your business. Nothing else.

10Questions

Asked at the front desk.

What does Total Engage do?

We run WhatsApp marketing for hospitality: hotels, resorts, restaurants, wellness clubs and venues. That means campaigns to your guests, Book via WhatsApp on your ads and stories, and Sara, our AI reservation agent. Our team does the work and reports what it earned.

Who writes and sends the campaigns?

We do. Strategy, wording, design, Meta approval, scheduling and sending all sit with our team. You approve each campaign before it goes out.

Why WhatsApp instead of the website, email or SMS?

A hospitality website usually converts about 1% of visits, and you learn nothing about the visitors. Newsletters are opened by fewer than 20% of readers, and phone lines depend on your team being free. On WhatsApp guests get an instant reply 24/7, you see the whole funnel, and up to 14% of guest conversations became bookings across selected client journeys.

Who is Sara?

Sara is our own AI reservation agent, born inside hospitality. It answers guests in seconds, day and night, sells the room, the upgrade and the brunch, and books or hands your team a qualified guest with dates, party, quote and history.

Will guests get the right price?

Yes. Sara mirrors the live public rates and active offers on your own website, so it never invents a number. Our White-Glove Guarantee covers it around the clock: not one booking opportunity missed, and not one price ever wrong.

How do we see results?

The portal shows reads, taps, bookings and revenue for every send, and every booking shows the ad, story or broadcast that brought the guest.

What does it cost?

There are two flat monthly packages per property, plus a fee for each WhatsApp marketing message. Leave your details under Packages and we’ll send you the prices.

TTop floor

Ring the bell. We’ll show you around.

30 minutes on your business and your campaigns. Pick a time and we’ll be ready.

Pick a time30 minutes with our team

The Turndown. One good campaign on your pillow each month.

a chocolate on the pillow, but useful