Campaigns to your guests, Meta ads that open a WhatsApp chat, and Sara, our AI reservation agent. We run all of it for you.
Your weekend deserves this.🥢 A Buy One Get One FREE Dim Sum Brunch awaits at Shang Palace every Saturday and Sunday. A perfect excuse to gather, share, and indulge. AED 298 per person From 12PM to 4PM
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12:04a real one, sent to real guests
Brands whose properties work with Total Engage
in bookings via WhatsApp for the hotels and resorts we work with, in the last two years
WhatsApp messages sent since Total Engage launched
average return on ad spend
1What we do
Your offers in your guests’ hands. We plan, write, design and send them.
How much lobster is too much lobster? 🦞 Join us for Bengaluru’s biggest Lobster Buffet at b Café and find out! From Live-Grilled Lobsters to Lobster Sushi, Tandoori Lobster, Lobster Biryani, and more—it’s an all-you-can-eat lobster extravaganza! 📅 05th March 2025 🍽 Dinner Buffet 💰 INR 3200++ per person
19:00Instagram and Facebook ads that open a chat instead of a website, so every tap starts a conversation.
Answers every guest in seconds, quotes your website’s live rates and books, day and night.
Campaign 1 is real, and the replies after it are illustrative. So are the ad and the chats in 2 and 3.
2Why WhatsApp
Usually 1% book. You know nothing about your visitors.
Only while your team is free. You never know which campaign booked.
Under 20% open. The rest never see it.
SMS is dead. Guests stopped reading it.
Wasted money. You paid for the tap, then lost the guest.
The same issue. Seen, then gone.
Up to 14% book, 24/7. Instant replies, and you see the whole funnel, guest by guest.
Website, phone, newsletter and SMS lines are typical for hospitality. WhatsApp figures are from Total Engage clients.
3Sara
Born inside hospitality. Sara answers every guest, day and night, and sells the way your best agent would on their best day.
The White-Glove GuaranteeAround the clock: not one booking opportunity missed, and not one price ever wrong.
4Before and after
Today
Illustrative page
With Total Engage
From our clientsShangri-La Jeddah’s wedding campaign on WhatsApp returned 1:45 on ad spend.
Illustrative conversation
From our clientsShangri-La Jeddah’s wedding campaign on WhatsApp returned 1:45 on ad spend.
Today
Sea view suiteCheck rates and availability on our booking page.Check inCheck outGuestsCHECK AVAILABILITYIllustrative page
With Total Engage
Illustrative conversation
Today
yourrestaurantFriday brunch is back
Illustrative page
With Total Engage
Illustrative conversation
Today
Festive celebrationsThe most wonderful time of the year deserves the most memorable setting. Call or email our team to reserve.EMAIL USIllustrative page
With Total Engage
From our clientsShang Palace at Shangri-La Jeddah was fully booked seven days before New Year’s Eve, with a WhatsApp campaign.
Illustrative conversation
From our clientsShang Palace at Shangri-La Jeddah was fully booked seven days before New Year’s Eve, with a WhatsApp campaign.
Illustrative page and conversationIllustrative conversation. Slide the key to see today’s version.
5Use cases
Shang Palace was fully booked seven days before New Year’s Eve.
Celebrate New Year's Eve in the Luxurious Atmosphere of Shang Palace ✨ New Year's Eve at Shang Palace is a one-of-a-kind celebration! Immerse yourself in the enchanting melodies of live violin and flute performances, creating a magical and romantic ambiance. Surrounded by elegant decor, Shang Palace offers the perfect backdrop for your celebration. Indulge in a specially curated family-style menu featuring the finest Asian dishes, shared with your loved ones, making your evening truly exceptional in every way. Reserve now and be part of this extraordinary night! Only SAR 500 per person. 📅 31 December | 9 PM to 1 AM
19:421:45 return on ad spend at Shangri-La Jeddah.
لنقدم لكم لمحة عن الفخامة والإبداع الذي ينتظركم، ندعوكم لمشاهدة هذا الفيديو. ستجدون فيه أمثلة من حفلات الزفاف السابقة حيث قامت كل عروس بتزيين القاعة بأسلوبها الخاص بفضل مرونة المكان وجماله، ويُظهر كيف أننا نٌمثل الخلفية المثالية لتخليد ذكرياتكم التي تتسم بالأناقة والفخامة.
19:42From the ad to the booking, in one chat.
Brunch is a plan, room is a gift. Every Friday, Saturday & Sunday, savour an elevated dining experience paired with house beverages, then unwind with a complimentary one-night stay. Because one evening is never enough.
19:42Memberships, treatments and pool days.
مرحباً بكم في نادي العافية بفندق شانغريلا جدة! ✨ ندعوكم لاكتشاف مرافقنا المتكاملة التي تشمل: النادي الرياضي المطل على البحر الأحمر والمجهز بأحدث الأجهزة. 🏋️♀️ المسبح الخارجي المزود بنظام التحكم بالحرارة. 🏊♂️ مرافق الاسترخاء التي تضم الساونا، البخار، والجاكوزي. 🧖♀️ بالإضافة إلى ذلك، استمتعوا بخصومات مميزة تشمل المطاعم والكافيهات، غرف الفندق، خدمات الغسيل، والصالون . حبب نحجز لك موعد لتزور مرافقنا وتتعرف عليها عن قرب؟
19:42Brunches, birthdays and the Kids Club.
While you enjoy the brunch, your kids can have a blast with a range of exciting activities at the Kids’ Club 😍. Activities include face painting, drawing, and crafting, along with games like Twister, limbo, musical chairs, and fun water activities in our kids' pool. 🕒 From 12:30 PM to 4:00 PM Only 250 SAR per person, and kids are free!
19:42Ramadan, Eid, Diwali, Valentine’s and New Year.
Iftar Under the Stars at Shangri-La Dubai Reunite with loved ones over an elevated Iftar experience framed by uninterrupted views of the Burj Khalifa. Indulge in live cooking stations, Lamb Ouzi, Mashawi, fresh Saj and Shawarma. Conclude with handcrafted Turkish baklava and live dondurma. AED 295 per person Available daily from sunset throughout Ramadan. Enjoy 20% off when you book in advance. Tables are limited and filling fast.
19:426Campaigns
not a comma changed
▶ Video The wait’s over - Kaia is back and the nights just got better! ✨ Dive into our vibrant new menu, refreshing mocktails, and live beats from talented DJs. Your perfect Jeddah escape starts here. Reserve Now 🍸🎶
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19:42
From the Heart of Marwar, To Your Table Step into the royal kitchens of Rajasthan at Ssaffron, Shangri-La Bengaluru, where age-old Marwari traditions meet soulful home-style cooking. Indulge in our specially curated Marwari Thali – a grand spread that celebrates the earthy richness of bajra, the comforting warmth of traditional curries, and the irresistible sweetness of churma. ✨ Every bite tells a story of resilience, richness, and regal heritage. 🍽️ Available now at ₹1800 + taxes. 🪔 Limited seats. Reserve your royal feast today!
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19:42
Dive into a seafood feast at The Waterfront Kitchen, where the freshest flavours of the sea meet a vibrant Friday brunch experience. Gather your loved ones and enjoy an indulgent selection of seafood favourites. 🐟 Every Friday | 1:00 PM – 4:00 PM Soft Package – SAR 350 net per person. Sparkling Package – SAR 400 net per person.
ارسل الغاء للتوقف عن استلام الرسائل
19:42
Wednesdays are for the ladies 🥢 Gather your friends and indulge in an evening of signature dim sum at Shang Palace, where authentic flavours meet refined elegance. Ladies' Dim Sum Experience Every Wednesday SAR 160 per person Reserve your table today.
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19:42
Greetings from Shangri-La Bengaluru! Experience the perfect harmony of authentic Japanese cuisine and premium sake at an exclusive Sake Dinner at Yataii. Indulge in a thoughtfully curated menu, expertly paired with exceptional sake, celebrating the traditions, craftsmanship, and flavours of Japan. Yataii | Level 18 03 July | 7:00 PM onwards To reserve your table, please call +91 99978 56399 _Limited seats available._
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19:42
A feast of land and sea awaits at Surf & Turf, every Friday at Sofra bld. Savour a curated selection of grilled meats and seafood dishes, bringing the flavours of land and sea together in one memorable dining experience. Discover a different theme every night: Mon: Fish Tales (Seafood) Tues: Butcher’s Block (Meat) Wed: Arabesque Nights (Middle Eastern) Fri: Surf & Turf (Meat & Seafood) AED 238 per person onwards Shangri-La Circle Members receive 25% savings on food & beverage across all restaurants and bars, until 30 September 2026.
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19:42
▶ Video Front-Row Seat to Dubai’s Magic – Yours This Festive Season! Savour a gourmet celebration with iconic Burj Khalifa views. Luxurious dining. Live entertainment. Limited tables – book now before they’re gone.
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19:42
'Gardens of Babylon' Brunch - Halloween Edition Something wicked is brewing at Sofra bld this Halloween! Enjoy a spooky-themed brunch featuring Halloween treats, pumpkin carving, face painting, giveaways and a haunted photo booth. Continue the festivities at Amalfi Beach Lounge with Halloween drinks and sunset views. Saturday, 31 October 2026 | 1:00 p.m. to 4:00 p.m. AED 378 per person onwards Shangri-La Circle members enjoy 15% savings until 31 October 2026.
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19:42
▶ Video عشاء عالكمان.. ما في أروع من هيك أجواء! 🎻 عيّش حالك بأمسية ولا أروع في نيالي كل أحد واثنين من 7:30 ل 11 المساء في نيالي، واستمتع بالموسيقى الحيّة وأطيب الأطباق اللبنانية يلي بتحبها. ما تتفوّت هيك تجربة، احجز الان
ارسل الغاء للتوقف عن استلام عروضنا
19:42
▶ Video ✨ Celebrate New Year’s Eve at Niyyali✨ The beats of Disco Beirut take you on a unique journey of energy and vibrant music 🎶 Enjoy a special Lebanese menu in an atmosphere inspired by the charm of Beirut. Only 600 SAR per person. Limited seats available – book your table now!
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19:42
Let us take care of your weekend evenings. Indulge in an elegant selection of dim sum and signature dishes, thoughtfully curated for a relaxed yet elevated Night Brunch, perfect for intimate gatherings. Every Friday & Saturday, 7:00 pm – 10:30 pm AED 149 per person, including soft beverages
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19:42
عيشوا أجواء الشهر الفضيل مع تجارب طعام مميزة بإطلالة على البحر الأحمر في شانغريلا جدة. Celebrate the spirit of the Holy Month with exceptional dining and group experiences by the Red Sea at Shangri-La Jeddah.
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19:42
▶ Video Also, you can host a special birthday party for your child at the best Kids Club in Jeddah🎉. where little ones embark on a world of adventure and fun 🎈! Book your kid's birthday celebration today and make their day extra special.
19:42
▶ Video Experience a Chinese Family Tradition at Shang Palace! 🌕 Join us for the Mid-Autumn Festival, a time-honored celebration of family unity under the full moon. This special occasion features traditional Chinese dishes, including the iconic moon cake, a delicious symbol of good fortune. Enjoy our exclusive menu for two, with highlights like Signature 3 Flavor Xiao Long Bao and Boston Lobster.
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19:42
Ring in the New Year at Shangri-La Jeddah!✨ Get ready for a night filled with spectacular flavors, live beats, and unforgettable moments at Kaia, Shang Palace, and Niyyali — three iconic destinations, each offering its own unique celebration. Limited tables are available. Let the countdown begin. Reserve now.
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19:427The portal
Every outlet, every guest, every reply.
The ad, the story or the broadcast that brought the guest.
Reads, taps, bookings and revenue for every send.
demo data, your numbers go here
| Campaign | Activity | Sent | Read | Taps | Bookings | Revenue |
|---|---|---|---|---|---|---|
| Friday seafood brunch | Restaurants | 3,240 | 1,902 | 214 | 61 | AED 72,200 |
| Ramadan iftar | Festive | 4,180 | 2,611 | 231 | 52 | AED 118,400 |
| Suite weekend escape | Rooms | 2,960 | 1,744 | 104 | 21 | AED 74,600 |
| Spa day pass | Spa | 2,100 | 1,085 | 63 | 14 | AED 21,200 |
8Who we are
For ten years we ran marketing for hotels and resorts. We built Total Engage to untie our own hands, and now we run it for properties like yours.
9Packages
Package 01
Package 02
10Questions
We run WhatsApp marketing for hospitality: hotels, resorts, restaurants, wellness clubs and venues. That means campaigns to your guests, Book via WhatsApp on your ads and stories, and Sara, our AI reservation agent. Our team does the work and reports what it earned.
We do. Strategy, wording, design, Meta approval, scheduling and sending all sit with our team. You approve each campaign before it goes out.
A hospitality website usually converts about 1% of visits, and you learn nothing about the visitors. Newsletters are opened by fewer than 20% of readers, and phone lines depend on your team being free. On WhatsApp guests get an instant reply 24/7, you see the whole funnel, and up to 14% of guest conversations became bookings across selected client journeys.
Sara is our own AI reservation agent, born inside hospitality. It answers guests in seconds, day and night, sells the room, the upgrade and the brunch, and books or hands your team a qualified guest with dates, party, quote and history.
Yes. Sara mirrors the live public rates and active offers on your own website, so it never invents a number. Our White-Glove Guarantee covers it around the clock: not one booking opportunity missed, and not one price ever wrong.
The portal shows reads, taps, bookings and revenue for every send, and every booking shows the ad, story or broadcast that brought the guest.
There are two flat monthly packages per property, plus a fee for each WhatsApp marketing message. Leave your details under Packages and we’ll send you the prices.
TTop floor
30 minutes on your business and your campaigns. Pick a time and we’ll be ready.
a chocolate on the pillow, but useful
