Asked at the front desk.
What does Total Engage do?
We run WhatsApp marketing for hospitality: hotels, resorts, restaurants, wellness clubs and venues. That means campaigns to your guests, Book via WhatsApp on your ads and stories, and Sara, our AI reservation agent. Our team does the work and reports what it earned.
Who writes and sends the campaigns?
We do. Strategy, wording, design, Meta approval, scheduling and sending all sit with our team. You approve each campaign before it goes out.
Why WhatsApp instead of the website, email or SMS?
A hospitality website usually converts about 1% of visits, and you learn nothing about the visitors. Newsletters are opened by fewer than 20% of readers, and phone lines depend on your team being free. On WhatsApp guests get an instant reply 24/7, you see the whole funnel, and up to 14% of guest conversations became bookings across selected client journeys.
Who is Sara?
Sara is our own AI reservation agent, born inside hospitality. It answers guests in seconds, day and night, sells the room, the upgrade and the brunch, and books or hands your team a qualified guest with dates, party, quote and history.
Will guests get the right price?
Yes. Sara mirrors the live public rates and active offers on your own website, so it never invents a number. Our White-Glove Guarantee covers it around the clock: not one booking opportunity missed, and not one price ever wrong.
How do we see results?
The portal shows reads, taps, bookings and revenue for every send, and every booking shows the ad, story or broadcast that brought the guest.
What does it cost?
There are two flat monthly packages per property, plus a fee for each WhatsApp marketing message. Leave your details under Packages and we’ll send you the prices.
Is Total Engage software or an agency?
Neither. Not software you’re left to operate. Not an agency typing replies. We run the channel for you, with hospitality people and our own agent.
Who do you work with?
Hospitality businesses across the GCC: hotels and resorts, restaurants and bars, wellness clubs, beach clubs and event venues.
Do guests have to opt in?
Yes. Marketing campaigns go to guests who agreed to hear from you, and every campaign carries a way to opt out.
Can campaigns run in Arabic and English?
Yes. We write campaigns in both, and Sara replies in the guest’s own language.
Do we have to change our booking process?
No. Your team keeps your booking process and approves what goes out. Guests get one official WhatsApp number, and your team sees every conversation in the portal.
What is the difference between the two packages?
Package 01 is managed WhatsApp marketing. Package 02 is everything in 01, plus Sara answering, qualifying, quoting and booking 24/7.