# Total Engage vs Canary vs Kipsu Last checked 5 November 2026. Based on public information as of that date. Canary Technologies and Kipsu are trademarks of their owners. Total Engage isn't affiliated with either company. Canary and Kipsu give your team software, mainly for guests already booked. Our team runs WhatsApp as a booking channel beyond rooms, with Sara, our AI reservation agent. Full page: https://totalengage.com/compare ## Best for - Total Engage: Revenue, beyond rooms - Canary Technologies: The guest stay, check-in to checkout - Kipsu: In-house guest service ## Side by side | | Total Engage | Canary Technologies | Kipsu | |---|---|---|---| | AI quotes live rates in WhatsApp | Sara does it | Only phone and website [1, 2] | No | | Guarantees no wrong prices | White-Glove Guarantee | No | No | | Books new guests in WhatsApp | Sara books, you confirm | Only phone and website [1, 2] | Staff only, by text [3, 4] | | Follows up and flags hot leads | Sara does it | Group and event leads [5] | No | | AI answers and upsells guests | Sara does it | AI Guest Messaging [6] | Suggests replies to staff [7] | | Reaches your whole database | We do it | Guests in your PMS [8] | Guests from check-in [9] | | Syncs SevenRooms, POS and paid ads | We do it | PMS, CRM and payments [10] | PMS and CRM [11, 12] | | Enriches and segments guests | Automatic | Segments [13] | Tags [14] | | Writes and sends your campaigns | We do it | Your team [8, 15] | Your team [16, 17] | | Links your ads to WhatsApp | We do it | Your team | No | | Sells tables, weddings and spa | We do it | F&B ordering, group sales [5, 18] | Event coordination [19] | | Shows revenue per campaign | Every send | Reporting included [13] | Response stats [20, 21] | | Writes campaigns in Arabic | We do it | Translation [22, 23] | Translation [24] | | How you pay | Flat monthly plus message fee | By quote [13] | By quote [19, 25] | | **Where they go further today** | | | | | AI phone answering | Coming soon | AI Voice [2] | No | | **Where they go further today** | | | | | In-stay tools | Coming soon | Check-in, keys, payments [26, 27] | Hotel operations [28] | Numbers in brackets point to the sources below. Total Engage statements are our own, and our figures are management-reported. ## Questions ### What is the difference between Total Engage, Canary and Kipsu? Canary and Kipsu give your team software, mainly for guests already booked. We run WhatsApp as a booking channel for you, beyond rooms. ### Can Canary or Kipsu quote rates in WhatsApp? No. Canary’s AI covers rates in its website chat and books by phone. Kipsu’s AI only suggests replies to staff. Sara quotes your live website rates in WhatsApp, upsells and never invents a number. ### Does Sara take payment? No. Sara books in the chat, follows up with guests who go quiet and flags your hot leads. Your team takes payment and confirms the booking. ### Is Total Engage an alternative to Canary or Kipsu? For WhatsApp marketing and new bookings, yes. For check-in, keys, phone answering and hotel operations, not yet. Those are coming soon. ### Do Canary and Kipsu work in the GCC? Yes. ELAF Group in Saudi Arabia chose Canary in 2026. Two resorts in Oman used Kipsu on WhatsApp in 2022. ### Can we use Total Engage alongside them? Yes. Talk to us first about your WhatsApp number, because one number usually sits with one provider. ## Sources All checked 5 November 2026. 1. Canary Technologies: [AI Webchat page](https://www.canarytechnologies.com/products/hotel-ai-chatbot) 2. Canary Technologies: [AI Voice page](https://www.canarytechnologies.com/products/ai-voice-hotels) 3. Kipsu: [Customer story, Crowne Plaza Suites Pittsburgh South](https://www.kipsu.com/blog/creating-open-lines-of-communication-with-hotel-texting), 11 May 2022 4. Kipsu: [Customer story, Microtel Inn & Suites Shelbyville](https://www.kipsu.com/blog/hospitality-highlight-microtel-inn-suites-shelbyville), 20 February 2018 5. Canary Technologies: [Agentic Sales Coordinator page](https://www.canarytechnologies.com/products/agentic-hotel-sales) 6. Canary Technologies: [AI Guest Messaging page](https://www.canarytechnologies.com/products/ai-guest-messaging) 7. Kipsu: [Article on AI-suggested replies](https://www.kipsu.com/blog/hospitality-and-ai-how-the-new-technology-can-help-with-hotel-texting), 11 December 2023 8. Canary Technologies: [Guest Messaging page](https://www.canarytechnologies.com/products/guest-messaging) 9. Kipsu: [Article on connecting Kipsu to hotel systems](https://www.kipsu.com/blog/connecting-kipsu-to-your-hospitality-tech-stack) 10. Canary Technologies: [Home page](https://www.canarytechnologies.com/) 11. Kipsu: [Hospitality page](https://www.kipsu.com/hospitality) 12. Kipsu: [Enterprise page](https://www.kipsu.com/enterprise) 13. Canary Technologies: [Pricing page](https://www.canarytechnologies.com/pricing) 14. Kipsu: [Article on Outreach by tag](https://www.kipsu.com/blog/9-ways-to-wow-newlyweds-at-your-hotel) 15. Canary Technologies: [Press release on its Middle East partnership](https://www.canarytechnologies.com/press/canary-technologies-partners-with-hotel-consulting-firm-bizgate-to-bring-silicon-valley-technology-solutions-to-middle-eastern-hotels-resorts), 9 May 2022 16. Kipsu: [Customer story on WhatsApp in Oman](https://www.kipsu.com/blog/elevating-guest-service-with-whatsapp), 25 April 2022 17. Kipsu: [Customer story on the Outreach feature](https://www.kipsu.com/blog/from-turtles-to-natural-disasters) 18. Canary Technologies: [Guest Engagement page](https://www.canarytechnologies.com/products/guest-engagement) 19. Kipsu: [Events FCX page](https://www.kipsu.com/solution/events-fcx) 20. Kipsu: [Home page](https://www.kipsu.com) 21. Kipsu: [Engage FCX page](https://www.kipsu.com/solution/engage) 22. Canary Technologies: [Canary AI page](https://www.canarytechnologies.com/products/hospitality-ai) 23. Canary Technologies: [Article on language translations in mobile check-in](https://www.canarytechnologies.com/post/introducing-smart-language-translations-for-contactless-check-in), 12 August 2026 24. Kipsu: [Article on languages](https://www.kipsu.com/blog/hospitality-in-any-language-using-saas-technology-to-support-multilingual-staff-and-guests), 16 December 2024 25. Kipsu: [WhatsApp page](https://www.kipsu.com/info/kipsu-whatsapp) 26. Canary Technologies: [Press release on the OpenKey acquisition](https://www.canarytechnologies.com/press/canary-technologies-expands-mobile-key-capabilities-with-acquisition-of-openkey), 3 February 2026 27. Canary Technologies: [Payment Links page](https://www.canarytechnologies.com/products/payment-links) 28. Kipsu: [Exceed FCX page](https://www.kipsu.com/solution/exceed) Something out of date? Write to support@totalengage.com and we will correct it.